Located conveniently inside Burnaby’s bustling Crystal Mall, HEYTEA (The Crystal Mall) elevates the tea house experience with its innovative, artfully crafted beverages that have captured the hearts of BC’s tea enthusiasts. Specializing in modern tea blends that embrace both traditional and contemporary flavors, HEYTEA is a must-visit destination for those seeking a fresh take on classic tea culture.
The menu is a delightful journey through a spectrum of flavors and textures, showcasing their iconic Bobo Milk Tea varieties. The Supreme Brown Sugar Bobo Milk stands out with its rich, slow-cooked brown sugar bobas simmered to perfection, paired with authentic real dairy milk that yields a luxuriously creamy mouthfeel. This drink not only satisfies with its chewy pearls but also impresses with its smooth sweetness, making it a cult favorite since 2012.
For matcha lovers, HEYTEA offers a sublime experience notable in the Supreme Matcha Latte. This drink features finely milled 1000 mesh matcha combined with a delicate matcha cloud foam and real dairy milk, crafting a nuanced balance between earthy bitterness and creamy sweetness. Though some guests have mentioned variations in flavor intensity, the matcha selection remains a standout highlight praised for its authenticity and smooth finish.
Embracing the superfood and fruit tea trend, the Cloud Crisp Grape blends select grapes with green tea and a signature cheese cloud topping, offering a lively contrast of fruity freshness and creamy tang. The Coconut Mango Boom, adored by many, combines juicy mango chunks with rich coconut flavors and crunchy grapefruit bits, delivering a refreshing, indulgent treat that’s become a crowd favorite despite its more modest portion size.
HEYTEA’s atmosphere at The Crystal Mall is casual but sophisticated — the sleek, modern design paired with vibrant presentation of drinks creates an inviting spot to relax amidst shopping errands or catch up with friends. Be prepared, however, for occasional waits during peak hours, as the popularity of their carefully handcrafted beverages means it attracts steady queues. Customers often recommend preordering via their app to streamline the experience.
Customer feedback paints a detailed picture: many applaud the chewy, warm pearls and complex layers of flavor in their milk teas and fruit blends. Some express that the coconut elements in certain drinks, like the Matcha Cloud Foam Coconut, could stand out more vividly, while others embrace the “health-conscious” lighter sweetness of fruit-forward options. Pricing is on the higher side, reflecting the quality of ingredients and craft behind each cup, so savoring your choice feels well justified.
In summary, HEYTEA at The Crystal Mall offers a uniquely elevated tea experience for those who appreciate artisanal beverages with thoughtful ingredients and inventive combinations. Whether you crave a robust brown sugar boba, a silky matcha creation, or a fresh fruit tea topped with luscious cheese foam, this tea house delivers a refreshing escape into a world of flavor that’s as visually enticing as it is satisfying on the palate.
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Brynn
14/12/2025
I ordered the Matcha Cloud Foam Coconut and it was just okay. The presentation looked nice, but the flavor was pretty average, not bad, just nothing special. The coconut didn’t really stand out. Overall, it was a mediocre experience.
Philip Raymond Lim
09/12/2025
Tried Hey Tea last weekend. I’d recommend their matcha drink, it just hits right. Milk tea is also good, pearls are warm and chewy. Jasmine green tea with cheese foam? Oh yeah, it’s aromatic and perfect. It’s one of my top five milk tea places in BC. But I’m taking one star away for the long wait (around 15-20 minutes) and the price is almost a meal at $9.99 plus tax for a regular sized cup.
Kim
24/10/2025
i saw the hype, i saw the crowds.. but not the "higher" value. sure, the mango coconut boom is lightly-sweet, incredibly fresh, and leans "health-conscious" compared to your average boba spot but for the price, it feels like ordering salad at a steakhouse, especially with the daintier size, it was demolished real fast; recommended to stick to their unique "heytea" exclusives if you're gonna line up!
Dream Lamb
22/10/2025
The Coconut Mango Boom tastes amazing once you mix it all together! You get a rich coconut flavor, juicy mango, and those tiny crunchy grapefruit bits that add a nice pop. The portion size is fair for the price — totally worth trying. Recommended!
Brandon Louie
17/09/2025
Highly recommend preordering through their app but the account setup can take a couple minutes. We got the Coconut Mango Boom and the Strawberry Boom. The mango drink was creamy and mango chunks were surprisingly sweet in October with minimal sugar level. Its honestly one of the better mango drinks that we've tried recently. The bites in the strawberry drink were kind of tart, but still very refreshing and we enjoyed the tartness with less sugar level.
Ms. Bui-Bernheim
04/09/2025
They were out of boba by the time we got there . It was filled with so many fun things to try . All of us for as little sugar as possible and they still came out delicious .
M. A
18/08/2025
I was craving bbt, and I got lucky that I saw Heytea when I was at the Crystal Mall to do some errands. So, I opted for the supreme brown sugar boba milk tea, and it was really good. I want to come back soon to try their matcha latte.